Skip to main content

Credibility: Ways to Gain, Lose, Restore, and Retain It


Credibility is important. And as if this needs to be pointed out, it ‘seems’ a whole lot easier to lose credibility, than restore it.

In a similar way as it can be said that there is a thin line between love and hate, is similarly the comparable line that can be drawn between owning up to mistakes, playing them down, or outright defending or disowning them.

Working within teams I support owning up to mistakes, with one caveat, trying to not make so many ‘obvious’ mistakes. No one is perfect, is true, but having a deep understanding and knowledge of our specialty lends a long ways to becoming flawless. In other words, know your stuff.

Now, I’m not going to get all preachy in this post, given how un-fond I am of shelling out advice that doesn’t have that cozy-compact one size fits all uniformity, but will tackle this subject in humorous stride.

One day an unnamed person was blamed for making a mistake. And by the way, this wasn’t one of those being locked out of the house, so you take your shoe off and bust out a window to let yourself in and then tell your parent, or honey, “oops, I made a mistake.” This was one of them inconsequential, ‘accidental’ micro-typo like mistakes.

At any rate, an unnamed “B” person… and no pun intended, walked up and said to the mistake-maker, “You made a mistake.”

Mistake-maker replied back, “No I didn’t. You made the mistake.”

“How is that,” said the “B” person. “You were the one who gave the directions. Everyone, and I mean all 370 of your guests got lost... for hours!”

And let me insert here. This really did happen. Well, most of it. We were lost for hours. I can write roughly 10 DIFFERENT mysteries on what happened to pools of us who were lost for quite a while. Each of our experiences differed albeit. Some of us were lost for hours; and a few others made it to their destinations--I'm guessing by the sound of things-- the next day.

Back to the conversation.

“Well, if you had told me you were special, I would’ve given you special directions,” said the mistake-maker.

Thankfully everyone made it out of the mountains okay, although to the mistake-maker’s credibility, there was an explanation for what really happened. Roadblocks! Something that wouldn’t have been known in advance. Of course too, there was no such thing as GPS back then.

But I loved the humor, and the subtly loud message behind assumptions on finding blame. On a personal note, one great way to retain credibility is by complimenting others, and pointing out what I enjoy…such as books, movies, music, and articles like these three: Of Skin and Kin at Christmas, Cheryl Conner's Mentally Strong People, and 10 Leadership Rules to Make it a Very Good Year.

PSS Note: On an extra serious note one obvious thread runs through the books Too Big to Fail, The Panic of 1907, War at the Wall Street Journal, The Smartest Guys in the Room, and Healing After Dark that demonstrates how credibility can be gained, lost, restored, and retained as well.

Comments

Popular posts from this blog

A Rumor About One Race

It’s a funny thing, how some things you hear stay with you in that sixth sense sort of way, as if the information will serve some future purpose.

True Story. I was in elementary school when a teacher got to talking about three true races—Caucasian, Mongoloid, and Negroid, and how one day there would be One Race. For a placeholder I attended Philadelphia (PA) Public Schools, K-straight thru-12 (99.98% black student population) where there was always ‘that’ teacher who would put aside a textbook to impart ‘move to the edge of your seat’ information... something I later figured out would take “dynamic positioning” to find its originating source. I even think the teacher may have said we wouldn’t find this information written anywhere.

At any rate, I’m all kinds of fuzzy about how the original three races came to be, but recall 3rd grade hands going up in the air asking why this and how that and what about this, and then somebody saying, “unt un... my mother said...”

Naturally I was intr…

When Opinions Cross the Line

Two literary topographies brought this historical commentary together; a social media Headline asserting some books are irrelevant, and Stacey Dash’s memoir, ‘There Goes My Social Life’. (My other thoughts here).

I didn't pause long enough to so much as note the social media headline, but did pause after catching wind of Stacey Dash's outspoken stance on supporting American businessman and Republican politician, Mitt Romney. Stacey is an American Actress notable for her role in the film CluelessSIGH—I’ve never seen Clueless, but have seen this actress in other films... which was what inspired me to want to read her memoir. Being a Big Picture thinker, I couldn't make heads or tails out of the hoopla behind her outspoken political views.

My great-great grandfather, born in America in the mid 1800’s, was a Republican. Per my father, historically the American working class primarily voted Republican, though he, and then me, marveled about my great-great grandfather's r…

What Makes a Book Feel Good? ...A Top 10 List

When you ...as it’s said... live and learn, you learn LOVE comes in stages. So far, I’ve come across three stages of love. Puppy Love. Hormonal Love. And the ultimate love. Unconditional Love.

Lo and behold albeit, after finally getting around to reading Roy Blount’s memoir, “Be Sweet” (a memoirist who has at least twenty some years on me), I got to reading him summarizing unconditional love as ‘just an expression’ ..."like any other two words." Now, because his memoir is largely satirical, and given the title, on top of knowing better to think I know more than my elders (haha), it was hard to tell whether to take the definition seriously or facetiously. Whichever the case, as of today I define unconditional love without conditions. Unlike puppy love, built largely on a giddy childish infatuation superficially marveling over things or people, or that hormonal love responding to the cyclones and ebbs moving our hormones in this invisible like cylinder, there are no ifs, ands…